.PRINCIPAL OBJECTIVE OF POSITIONContribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Support Sales Executives by performing sales closings as part of a Take-Over process or when the Sales Executive is not licensed to perform closings on their own. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.E., reloads, referrals, additional sales). Provide mentoring, coaching, consultation, and feedback to Sales Executives on a regular basis. May also be responsible for delivering specific training opportunities as required and directed by sales management.MAJOR DUTIES AND RESPONSIBILITIESSupport Sales ExecutivesPerform sales closings as part of a Take-Over process.Perform sales closings for Sales Executives who are not licensed to perform a closing on their own.Assist less experienced Sales Executives with the contract closing process.Provide coaching and feedback to Sales Executives on a regular basis.Work with less experienced Sales Executives to improve their sales process, strategy, script, and presentation skills. This may include providing specific training opportunities on a one to one basis or in a group setting as required and directed by sales management.May be required to conduct ride-a-longs to provide feedback on sales executive performance and report back to sales management.Building and Maintaining Customer BaseAnswer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.Follow up on referrals/leads from owners.Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.G., reloads, referrals).Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.Giving Sales PresentationsFollow and adhere to the Consultative Sales Process when presenting to owners and guests.Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport