Team Leader Tapestry 7

**What does a **Team Leader** do?**

Think of yourself as one of the leaders of the operations department

Team Leads go to work with one thing in mind: to provide the best customer experience to our clients.

They are able to drive the performance of teammates in order for them to continuously hit their goals.

As a Team lead you will coach and manage teammates, and act as a bridge between your teammates and the other departments.
Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).

You will be in charge of managing the team and making sure everyone adheres to their schedules. A critical part of the role is to be able to train and help in development of your team, by conducting team huddles, coaching sessions, to help them improve and grow.

You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team.
So, do you have what it takes to be a Team Leader?
**Requirements**:
So, what are we looking for?
We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + team mates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how.