To manage a team of complex Claims Adjuster. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.
**Responsibilities**:
**Functional Responsibilities**:
Manage the allocation of claims within their Complex team of adjusters
Provide a technical referral point for team members and manage performance,
Keep the Auto Senior Manager advised of key Complex loss developments and wider Complex trends.
Execute strategic initiatives within their Complex team
Ensure Complex 'Best Practice' is maintained within their Complex team
Drive performance through required criteria
Ensure claims are accurately assessed and proactively reserved within agreed service levels
Embed use of balance scorecard/KPIs within team
**Accountabilities**:
Team performance
Team professional and technical development
Team communication
Team compliance
Effective resolution of Complex level claims handled by team adjusters
Accurate and consistent reserving and financial control of claims in Complex team
Mitigation of indemnity and expense spend for Complex claims within their team
Performance manage the team to maximise best practice compliance and minimise lost economic opportunity within Complex claims segment.
Personal Development / Succession Planning for individuals within the Complex team.
Managing compliance with governance standards and regulatory requirements within the Complex team.
Effective communication to all relevant stakeholders.
Leadership Skills
People and team management experience, including the proven ability to effectively manage team members
Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally.
Highly effective communicator (written, verbal, presentation, training)
Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.
Broad range of leadership competencies, from direction and pace setting to coaching and effective listening.
Identify and address performance issues within the team.
Technical Skills and Expertise
Fully developed specialist knowledge in Auto technical claims topics.
Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
Policy language skills enabling accurate and consistent policy wording interpretation
A strong knowledge of legal / regulatory and litigation / procedural requirements
Experience in negotiation, mediation, arbitration and ADR skills
Experience in conducting technical claims audits and effectively following up on findings.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
**Functional Area**:
CL - Claims
**Estimated Travel Percentage (%)**: No Travel
**Relocation Provided**: No
AIG SEGUROS MEXICO S.A. DE C.V.
