Tech Lead Saas

As a Sr.
Principal Support Engineer, you will be utilized as the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction.
You will create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
This position is regarded by Oracle, our partners, and our customers as the technical support expert in Oracle product usage in complex, open systems implementation environments.Career Level - IC5Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology.
12 years experience with Core products or 12 years experience with Applications products; technical degree i.E., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.E., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).