.Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.Great people make Schneider Electric a great company.We are looking for a rock star Tech Partner to join our team in our Xico plant located in Tlaxcala. In this role you will be responsible for a wide array of support services. Expert level training/mentoring will be provided by Schneider Electric to ensure that you are successful in the role.What do you get to do in this position?Create, Receive, Monitor, Maintain and Resolve work ticketsImaging, Setup and Support of computer(s), monitor(s), mobile device(s)Maintain on-site presence at designated service locations to support end usersSoftware installation and support in accordance with Schneider standardsPerform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipmentTraining end users on how to operate office automation equipment as requestedHardware platform troubleshooting and managementSoftware platform troubleshooting and managementPerform secure password management for all provided passwordsSupport access to corporate network/wireless and applications (both on network as well as over VPN)Coordinate execution of tasks with guidance from Service Desk representativesManage IT inventory of in-house stock, such as moving, sorting, cleaning, stockingOther duties as assignedThis job might be for you if:Bachelor's degree in Computer Science, Software Engineering or related fieldsEnglish Intermediate - AdvancedAvailable to work on site.You have 1 – 3 years of technical support experience, previous deskside technician support experience desired.Office 365 experience desiredITIL and ITSM experience desired1 – 3 years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized environments1 - 3 years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experienceExperience with Microsoft SCCM desiredMobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications