.
**BAT is evolving at pace - truly like no other organization.
****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.
Come be a part of this journey!
****BAT MEXICO IS LOOKING FOR TECH SERVICE MANAGER****SENIORITY LEVEL**:Management**FUNCTION**: Digital Business Solutions - IDT**LOCATION**:Monterrey, Mexico**ROLE POSITIONING AND OBJECTIVES**The role is responsible for keeping the lights-on by managing, maintaining, providing cost-efficient solution for Global Network Centre of Excellence Services.
Ensures that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level target in Operations area.
**Reports to**:Sr. Service Manager - Network Operations**Reporting Level**:Managerial**Geographic Scope**:Global**WHAT YOU WILL BE ACCOUNTABLE FOR**- Help maintain the BAT Network and Unified communication infrastructure with collaboration with our partners- Serve as a primary point responsible for the overall health, performance, and capacity of our Network infrastructure- Assist in the roll-out and deployment of new product services and installations to new network infrastructure- Work closely with development teams to ensure that platforms are designed with "operability" in mind- Function well in a fast-paced, rapidly changing environment- Monitor and provide input on practices and processes to own and drive the implementation of improvement strategies and plans- Manage new business demand and requests- Manage Third Party Support partners to drive service operation- Engagement with Solution Architect to establish service roadmaps- Adhere to all BAT standards, governance, and compliance- Involve in regulating expenditures, analyzing variances, and conducting forecasts to identify requirements for preparing annual budgets- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks- Perform IT administration and management duties as part of plans for enhancing IT services**CAN THIS BE YOUR FUTURE ROLE?
**- Do you have 6+ years of experience in service management?- Do you have WAN, LAN, and/or Cloud Proxy infrastructure experience?- Do you have an advanced English level?
**ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE**- Degree educated with relevant professional qualification