**Company Description**
- Research customer technical specifications and requirements with current or potential technical specifications of company products.
- Solve customer problems and issues by identifying short-term root cause and corrective actions.
Provide expertise for resolving technical problems, troubleshoot product and modify/customize product as needed to meet customer needs and requirements.
- Develop potential technical specifications, pricing considerations and contract requirements.
- Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.
- Work directly with customers and end-users to define, quantify, and help shape market segment requirements.
- Coordinate and select customer and end-user trials and innovation days.
- Perform analysis, consult with end-user IT staffs and vendors as needed, and provide systems integration services which may include third-party products.
- Identify opportunities for professional services revenues.
**Qualifications**
- Bachelor's degree, electronic engineering or related field preferred.
- 5+ years related Technical experience required.
- Strong customer relationship-building experience required.
- Excellent problem-solving, analytical and mathematical skills.
- Strong teamwork and relationship building skills.
- Strong training and project management experience and skills.
- Strong customer focus and orientation.
- Strong attention to detail & organizational skills.
- Understanding of applicable computer systems, such as Microsoft Office, and function specific software.
- Basic knowledge of Programming Software.
- Excellent written and verbal communication and presentation skills.
- Availability to travel
- 28-40 Years of age
- Fluent in English written/spoken 80%
**Additional Information**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.
EEOE/M/F/Vet/Disabled.
All your information will be kept confidential according to EEO guidelines.
**Reasonable Accommodations Notice