Innovate to solve the world's most important challengesProvide reliable technical assistance to internal and external customers.
You will provide professional coverage of Technical Support Helpdesk.
You will support focus on accuracy, timely feedback, and customer satisfaction.
You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
You will build internal relationships to expedite complicated cases.
You will develop broad understanding of customer needs.
You will support the knowledge-sharing mindset, methodology, and tools.
You will help develop Technical Support processes.
You will ensure proper documenting and recording of all activity and communication.
You will address systemic coordination issues.Imagine being a part of a team that doesn't settle for the ordinary but thrives on crafting the extraordinary.
At Honeywell Industrial Automation (IA) we don't just improve enterprise performance; we ignite it.
With automated material handling, voice scanning, mobile computing, and software solutions, we're reshaping how industries operate.
Our personal protective equipment and sensing technology aren't just tools; they're a shield of safety and a conduit for heightened productivity.
**Key Responsibilities**- Knowledge & Call Center Management- Facilitate issue identification and analysis- Investigate and resolve technical issues- Track requests resolution- Provide technical training- Build relationships with customers- Test products & software- Develop and share knowledge**YOU MUST HAVE**- Bachelor's degree in a technical field such as Engineering or a related discipline- Strong continuous improvement mindset, strong leadership impact- Flexible availability for various shifts- Proficient in English at an advanced level**WE VALUE**- Customer facing experience- Experience in the industry is preferred- Excellent interpersonal and verbal & written communication skills- Strong continuous improvement mindset, strong leadership impact- Good administration skills- Some experience with a variety of programming languagesLI-HybridAdditional Information- ** JOB ID**:HRD250106- ** Category**:Customer Experience- ** Location**:Av.
Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico- Nonexempt