Descripción y detalle de las actividades
ON-SITE POSITION.
Purpose:
The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems.
Essential Functions:
Technical support, deploy hardware requested through SRMS, on-site hands-on support for other teams.
Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity.
Troubleshoots different software packages, hardware devices, and other peripherals.
Support a complex and fast-paced environment with outstanding attention to customer satisfaction.
Replaces hardware or software as needed.
Assists user community in software and hardware problem resolution.
Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community.
Maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
Keeps up to date with current trends and is prepared to make recommendations.
Keeps customer log updated.
Produces support documentation.
Additional Functions:
Other responsibilities include providing onsite support to remote Network and Server Support personnel, installing hardware/software, authoring and maintaining system documentation, troubleshooting and providing general desktop support, interacting with users and vendors while ensuring that requests are completed with a high degree of professionalism.
Experiencia y requisitos
Education and Experience:
Bachelor's degree in computer science or related field.
A minimum of 3 years of experience sufficient to successfully perform the essential functions of the job.
Other Requirements:
Availability to work onsite.
Advanced English Level.
Experience with Windows Desktop Operating Systems.
Experience supporting Apple IOS and MACOS devices.
Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred.
Experience supporting MS Office applications and Microsoft Office 365 cloud required.
Ability to function independently (off-site) with general guidance from an IT manager and also function as an effective team player.
Ability to prioritize and multi-task.
Effective oral and written communication skills, including user training and interpersonal skills required.
A strong understanding of a wide variety of personal computing equipment and software.
Ability to follow manuals and read complex instructions.
Ability to operate a variety of standard office equipment including personal computers, multifunction printers, scanners.
Responsible experience in a support capacity in a user-oriented environment.
Beneficios
Beneficios de acuerdo a la LFT
Seguro de vida
Fondo de ahorro
Seguro de gastos médicos
Bonos anuales
Transporte
Uniforme
Caja de ahorro
Descuentos de productos
Servicios medicos en planta
Comedor
Calidad de vida* (viernes libre cada 2 semanas)
Vales de despensa
Programa Integral de salud
Becas
Seguro de accidentes
Programa de becas
Calidad de vida.
Vales de despensa.
seguro de vida
bonos anuales
caja de ahorro
comedor
fondo de ahorro
transporte
uniforme
descuentos de productos
seguro de gastos médicos
plan de indexación
servicios médicos en planta