Landsberg Orora leading company in the Distribution of Packaging Material worldwide, requests **Technical Support Specialist**, works together with the IT team providing solutions to common needs, providing support to teams in operational and administrative areas, in its various divisions.
**Tasks to do**:
- Local and remote support to users (administration and operations)
- Remote support to users' computers to diagnose and solve problems.
- Preventive and corrective maintenance of computer equipment and printers.
- Establish priorities and plan the resolution of customer and user requests.
- Identify and escalate situations that require urgent attention.
- Handle a large volume of incoming and outgoing calls in a timely manner.
- Operating system configuration (user profile, inventories, etc.)
- Build positive relationships by going the extra mile with customer service, making sure all questions are addressed appropriately.
- Solves problems related to software, hardware, computer, server and security.
- Maintain the correct functioning of the systems by carrying out the necessary ones.
- Secure support and follow-up from partners or other resources from our various remote sites.
**Requirements**:
- Systems engineering degree, Informatics, Computing, Computer Technician.
- Bilingual
- Minimum experience of 2 years
- Excellent service attitude
- Excellent communication skills
- Windows 10
- Microsoft Office
- Focused on Customer Service
- Ability to multitask
- Responsible
- Proactive
- Problem resolution.
Tipo de puesto: Tiempo completo
Sueldo: $20,000.00 - $21,000.00 al mes
Beneficios:
- Caja de ahorro
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
Tipo de jornada:
- Diurno
- Rotativo
- Turno de 10 horas
Experiência:
- Atención al cliente: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial