Tech Support Agent Tier 1

Intugo in partnership with Internet Brands is looking for a team members for the Tech support and customer service department.**Responsibilities**:- Provide customer-centric onboarding experience for our new customers.- Communicating with the account executives (sales) to ensure customer's journey is seamless- Monitor health and proactively reach out to accounts based on insight triggers.- Mitigate churn through creative solutions and proactive probing to understand needs- Conduct renewal conversations with accounts at risk.- Funnel referrals to sales.**Skills**:- Strong oral and written communication skills.- Consultative approach to customer success- Deep customer empathy.- Customer experience champion and voice of the customer- Ability to have difficult conversations with customers.**Requirements**:***- Must be fluent in English (100%), both written and verbal- Understanding of SMB space with SaaS industry knowledge a plus- Knowledge of salesforce CRM a plus.- Experience with logmein123 rescue and ring central are a plus.