Tech Support

**Everyday duties****Job duties include but are not limited to**- Interface directly with customers to understand implementation requirements for retail POS and ERP solutions.- Develop clear articulation of business-relevant analysis from data for all levels from executive to granular reports.- Documentation of business, functional and integration requirements.- Perform tasks related to configuration and implementation of retail solutions within projects.**This role is a good fit if you bring**- Bachelor's degree in Systems Engineering, Information Technology or related fields- Previous experience as **Help Desk**, **Tech Support** or **Service Desk**.- Advanced english level- Leverage proficiency with **SQL**, **Excel **and other data tools to drive analysis.- Familiarity with Retail POS, CRM, Sales Audit, Stock Audit, ERP systems is a plus.- Familiarity with backend retail system Architecture is a plus.- Ensure solutions are scalable, repeatable, efficient and effective.- Willingness to dig-in and understand business processes as it relates to IT and Retail systems.- Ability to leverage creative thinking and problem-solving skills is an absolute must.- Experience in a retail store environment is a plus.- Ability to manage a project plan.Tipo de puesto: Tiempo completoSalario: $15,000.00 - $20,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Seguro de vidaPregunta(s) de postulación:- ¿Cuánto tiempo has trabajado con SQL?Experiência:- help desk: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo remoto