Tech Support Engineer

Join our Canadian-based telematics software firm specializing in innovative fleet management and field service solutions. We're excited to offer a dynamic role in Mexico City, filled with growth opportunities and cutting-edge technology.**About the Company**:Our company excels in providing advanced fleet management software and consulting services. We focus on helping companies track their vehicles through GPS tracking, sensors, and cameras, with scalable software that integrates across various platforms. Our mission is to enhance business operations through innovative technology.**What we do**:- Custom Software Development: We craft sophisticated fleet management software for a range of devices.**About the Role**:As a Technical Support Agent, you will play a crucial role in hardware and software troubleshooting, particularly in IoT and fleet management systems. Your responsibilities will include managing customer inquiries, conducting troubleshooting, support process optimization, A deep understanding of GPS devices and fleet management software is essential.**Key Responsibilities**:- Be resourceful, conduct detailed remote troubleshooting, guiding customers through step-by-step with end to end solutions.- Proactively create and update knowledge based articles to capture common issues and solutions.- Take the ownership, identify and escalate complex technical issues to next level support or specialized teams, maintaining ownership until resolution.- Identify improvement opportunities through customer interactions.**Skills & Qualifications**:- 3-5 years in technical support, focusing on IoT device connectivity troubleshooting.- **Coding background with script testing and debugging.**:- Experience with telematics devices.- Residence in Mexico City**Salary**: $25,000.00 per month**Experience**:- Troubleshooting: 2 years (preferred)- Internet conectivity: 2 years (preferred)- Team managment: 1 year (preferred)**Language**:- Enlgish (required)Work Location: Remote