**About us**
We're leading the change in retail, a natively integrated omnichannel solution, with an industry-leading order management system. From point of sale, to inventory management We have a solution for every single element of your business, with centralized analytics you will always know where your business stands. We're supported by 30 years of industry experience and a service-focused approach trusted by some of the largest retailers in the world.
**Goal**
To be the primary point of success with clients and resellers concerning technical issues through superior communication (quality and speed) and by rapidly addressing problems/Issues and competently resolving them to client satisfaction.
**Duties and responsibilities**
- Take calls from clients and answer questions to solve problems
- Use BOMGAR remote viewing software to take client-server requests
- Use Jira ticketing systems to take, manage, and solve support tickets for clients
- Work collaboratively with other Tier 1 Support Representatives
- Escalate issues and work collaboratively with Tier 2 and Tier 3 personnel
- Log all time for tasks, tickets and projects worked on during the day
- Log all software issues in the quality assurance database and follow up accordingly
**This role is a good fit if you bring**
- 3 years of previous experience as **Help Desk**, **Tech Support** or **Service Desk**.
- **Advanced English level **(non-negotiable)
- Leverage proficiency with **SQL**, **Excel **and other data tools to drive analysis.
- Familiarity with Retail POS, CRM, Sales Audit, Stock Audit, and ERP systems is a plus.
- Familiarity with backend retail system Architecture is a plus.
**Acerca de la contratación**
- **Zona de trabajo: Colonia Jurica en Querétaro**:
- Jornada laboral de **lunes a viernes**:
- Después del 4° mes se asigna algún horario: 9:00 a.m. a 5:00 p.m, 12:00 p.m. a 8:00 p.m. o 4:00 p.m. a 12:00 a.m.
- Periodo de evaluación de 90 días
- Prestaciones de ley
- Aguinaldo de 30 días de sueldo
- Seguro de Gastos Médicos Mayores (A partir del 4° mes)
- Seguro de vida (A partir del 4° mes)
Tipo de puesto: Tiempo completo
Sueldo: $24,000.00 - $28,000.00 al mes
Beneficios:
- Seguro de gastos médicos
- Seguro de vida
- Trabajo desde casa
Tipo de jornada:
- Turno de 8 horas
Experiência:
- Soporte técnico: 3 años (Deseable)
Idioma:
- Inglés avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial