Address: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco**Requirements**:- **Live in Guadalajara and have availability to work at the office**:Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco- **Finished high school (a copy of your official certificate of completion will be requested) comprobante de estudios con sello oficial de la SEP**:- Availability to work 22.5 hours per week **6:00AM to 11:30AM (Central time)**:- **Two days off per week (the days-off are also rotational and may not be consecutive)**:- **Advanced English (good pronunciation)**:- Looking to work in IT Environment- Tech skills needed- 6 months of experience in Customer Service and/ or tech supportWe Offer:- Competitive salary- Grocery Tickets - 12% of base salary- 30 days of Christmas bonus- 12 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance- Life insurance- Opportunity to grow in the companyActivities- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**Job Type**: Part-time**Salary**: $7,650.00 per monthApplication Question(s):- Do you have an ADVANCED level of English and good pronunciation?- Are you available to work in the schedule listed in this job posting? Take into account that your days-off may not be during the weekends.- Do you have your OFFICIAL high school certification of completion? (certificado de preparatoria terminada con sello oficial de la SEP)- Do you have experience in tech support level 1? This is extremely necessary.- Are you available to work ON-SITE (in person) ? Please check the address provided in this job postWork Location: In person