Tech Support Remote Iii

**Requirements**:- Excellent customer service- Strong troubleshooting and critical thinking skills- Asset managing and computer equipment inventory- Degree in Computer Science or related- English written and fluid spoken**In depth knowledge skills of**:- Microsoft Windows 10 H2 version- Microsoft Active Directory infrastructure- Support to MacOS and Apple IOS- Microsoft 365 Cloud apps troubleshoot- Barcode printers configuration and support- ITIL ticket platform experience (ServiceNow is a plus)**Knowledge on the following areas**:- Micrososft DHCP/DNS/File Share/Print Services infrastructure- OSI model troubleshooting- Citrix virtual desktop troubleshoot- Microsoft SCCM for deployment- ITIL Foundations