Tech Support Specialist

We're hiring! At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant! We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Tech Support Specialist. Required Skills 1 year of experience in Service Request Handling 1 year of experience in IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook Experience with Access Request handling Responsibilities Adhere to following processes as per the defined SLAs or KPIs Event detection, Categorization, responding and closure Delivery Assurance: Adhere to defined support and quality processes as per the floor management guidelines, Run books & SOPs Delivery Excellence: Focus on enabling quality deliverables and enhancing customer satisfaction Contribution to knowledge management process by updating/creating the knowledge articles Contribute to and participate proactively in knowledge sharing sessions Act as a buddy for new hires Why Cognizant? Improve your career in one of the largest and fastest growing IT services providers worldwide Receive ongoing support and funding with training and development plans Have a highly competitive benefits and salary package Get the opportunity to work for leading clients #J-18808-Ljbffr