Technical Account Advisor

Results-Based Job DescriptionBlue Yonder Title:Technical Account AdvisorOther Comparable Titles:Technical Account Advisor Intermediate (Nlevr the Technical account Advisor)Overview:The Technical Account Advisor is responsibr ensuring timely and satisfactory resolutions of all technical and operational cases. They maintain ownership of the customer's JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.Our current technical environment:Private and Public Cloud. Software as a Service (SaaS). Blue Yonder sold as SaaS, as well as Professional Servicr Implementations of BY. Suppor Incidents and cases affecting customer operationsdepending on BY solutior Supply Chain Management. youll do:Work as Technical Account Manager, in conjunction with other internal teams to ensure opportune response and orchestrate resolutions of issues. Create Customer Success Plan with the Triad members to ensure customer satisfactions and loyalty. Collaborate with CSMs to ensure the value of BY to customers by means of consumptions and mínimal disruption of their operation. we are lookir:Adequate technical background performing customer support, Customers oriented mindset, Customer relationship Importante empresa, conflict management, proactivity in communications and case management. Technology background in Infrastructure, DB, Cloud services, ITundation.