Technical Account Advisor Int page is loaded Technical Account Advisor Int Apply locations Monterrey time type Full time posted on Posted 4 Days Ago job requisition id 232350 Job Description Blue Yonder Title: Technical Account Advisor - Int
Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"
Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in maintaining relationships with our customers, addressing their technical needs as well as finding opportunities for expanding client database
Scope: Core responsibilities to include maintain the system health, reviewing customer SLAs and conducting review meeting with customers, keeping a track of customer consumption and reporting to both internal and external stakeholders, contribute towards renewals and prevent customer attrition
What you'll do: Overall ownership of the customer
Produce and deliver monthly SLA reports to customers, and ensure SLA compliance
Ensure adherence to SaaS policies and procedures
Escalation management and identifying customer success plan
Supports and owns where necessary customer escalations based on escalation criteria:
• Potential financial implications for customer
• SLA breach due to critical severity cases
• Disruption to customer's business, likely due to multiple open cases / high severity cases
• Significant impact to customer go-live / major milestone
• Potential impact to commercial negotiation
• On-site JDA presence demanded by customer
• Involvement of C-level customer contacts
• Very low customer satisfaction
• Severity 1 issue
Regular customer connects to review system health and open cases
Monitor and report consumption and adoption metrics
Maintain customer relationship and identify potential expansion opportunities
Work towards making the customer a referenceable contact
What we are looking for: Bachelor's degree and minimum 7 to 8 years' experience in Software development
Candidate with customer facing skillset is preferred
Strong communication skills and escalation management skills
Knowledge of SaaS and Cloud
Supply chain knowledge is an added advantage
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Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Similar Jobs (4) Technical Account Advisor - Int locations Monterrey time type Full time posted on Posted 15 Days Ago Technical Account Advisor - Int locations Monterrey time type Full time posted on Posted 15 Days Ago About Us Who are we?
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com
"Blue Yonder" is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder, Inc.
Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254
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