.We're looking for a Technical Account Consultant to deliver ongoing technical consultation, guidance and optimization to our customers in every region. You will act as a technical consultant for customers who purchase TAM hours with a focus on driving product adoption, value, and renewal. As a member of our Professional Services team you will understand our managed services offerings and provide presales support in your region. You understand customer needs and are technically-oriented with a desire to continuously uplevel your skills, creatively solve problems, and liaise with stakeholders across the business to develop solutions and services to solve customer pain points.**WHAT YOU'LL DO**:- Deliver technical consultancy hours to customers by providing ongoing expertise, guidance, and product value; meet delivery timelines, milestones, technical optimization goals.- As a key member of the customer account team, provide pre sales support in your region and champion the customer's technical needs; advocate internally to resolve or enhance the customer's product experience; and develop strong and trusted relationships with clients- Identify opportunities for account growth where applicable, and escalate to the account management team- Build monthly, quarterly or annual project plans for customers to ensure consumption of purchased TAM hours; produce monthly consumption reports, as required; - Responsible for integrations and relevant APIs and continuously upskill on our product tech stack.- Actively contribute in refining and implementing scalable processes, reporting and services to drive efficiency and customer value; contribute to improvements to evolve professional services offerings over time- Support and influence the sale of TAM services in your region based on quarterly revenue targets.- In partnership with Professional Services leadership provide input on new multi-resource services offerings to drive incremental revenue for Hootsuite and additional value to customers- Perform other related duties as assigned**WHAT YOU'LL NEED**:- Significant relevant experience in Enterprise project implementation, direct customer advocacy and engagement experience in post-sales or professional services functions within SaaS or equivalent combination of education and experience- Demonstrated ability to comprehend and translate complex business requirements into solutions that meet a customer's goals and objectives; ability to explain complex technical issues to non-technical counterparts when necessary- You must be customer-obsessed with strong communication and analytical skills. Experience with enterprise-grade software integrations is a must.- Growth mindset: A curiosity to experiment, find new solutions, and embrace continuous learning- Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished