About the job:Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in any city in Mexico. At this position you will work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry.In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Customer Success teams.As an Openshift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.What you will do:- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms- Perform technical reviews and share knowledge to proactively identify and prevent issues- Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat- Collaborate with the engineering, R&D, product management, and technical support teams- Create documentation regarding customer issues and technical details on how to resolve them- Manage and grow customer relationships by delivering attentive, relationship-based support- Travel occasionally to visit regional customersWhat you will bring:- 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization- Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)- Competent comprehension of enterprise architecture and strategic business drivers- Direct experience with a variety of hardware vendors- Ability to manage multiple issues and projects with shifting priorities and timelines- Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely- Ability to travel for customer visits and events within the regionThe following are considered a plus:- Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering- Experience working in DevOps environments- Software engineering background; experience with RPM-based Linux and Java technologies- Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts- Familiarity with source code management tools like Git or SVN- Prior experience in a technical leadership or mentorship role
