.At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success.
Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.
Varicent stands at the forefront of innovation, celebrated as a market leader in the 2023 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2.
Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.
Here's why you'll thrive at Varicent:Innovate with Purpose: Build impactful solutions for customers worldwide.Join Excellence: Work in a diverse, collaborative, and innovative team.Shape the Future: Lead in redefining revenue optimization.Grow Together: Unlock your potential in a supportive environment.THE OPPORTUNITYOur Technical Support Team serves as the frontline of customer success, specializing in providing expert assistance to users navigating our SaaS solutions.
They troubleshoot technical challenges, answer complex queries, and ensure that customers can maximize the value of our products.
Beyond solving immediate issues, the team collaborates closely with product and development teams to report bugs, contribute to product enhancements, and share insights into user experiences.
Their ultimate goal is to deliver exceptional service, foster customer satisfaction, and enable seamless adoption of our technology across diverse use cases.THE TEAMThe Technical Analyst I works with clients to resolve issues, lead conversations and coordinate activities across departments, and reproduces issues to maintain high client satisfaction.As a Technical Analyst, you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premises and SaaS products to support our customers/business partners and connect with them by video conference, email and CRM and other state of the art communication methods.
You will also be exposed to a variety of technologies and take responsibility for the creation of a positive customer experience.WHAT YOU BRINGTechnical Skills1+ Years of relevant technical experience.Familiar with relational databases concepts, both basic administration and SQL scripting.Familiar with client server architecture.Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience.Sharing best practices for the utilization and deployment of Varicent products.Help customers maximize their product's business value.Troubleshooting experience for web-based applications.Collaboration and Communication:CEFR B2 level English proficiency or higher is required