Technical Analyst Ii

Agent must troubleshoot ALLDATA issues to determine if they are software or hardware related. Training Customer and Technical Analyst 1:Agents should be able to proviedback to customers or TA1 agents in order to help them understand resolutions or guide them in the use of ALLDATA products. Research:Agent must research new and on going issues to determine if issues can be resolved permanently or by the use of a work around. Documentation:Agents should always document completely andaccurately to ensure that others cllow same steps. Agents should also create and update documentation in the ALLDATA Confluence site to ensure that trouble shooting steps are always recent and up to date. Escalation:Agent must be able llow and determine proper escalations paths in order to assure that customer conflicts are resolved. Projects:Agents should be able to complete assigned tasks as well and tasks or personal projects in relation to ALLDATA products. REQUIREMENTS Level rmal Education:High school diploma or equivalent (G.E.D.), may include specialized or vocational courses. Area of Study:Computer Technician or higher Years of Importante empresa:One to two years. Type of Importante empresa:Customer Service, Technical Support. OS Knowledge:Windows, Android, and iOS Special Certifications or Technical Skills:Other/Preferred:English/Spanish proficient