Calypso Technology and Axiom SL have merged to form a new company, Adenza.
Play
00:00
- 01:07
Mute
Enter fullscreen
Play
Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
**Responsibilities**:
Work on and resolve client issues related to Calypso architecture, operating system, network, JVM, and other Calypso infrastructure components.
Replicate issues, document them, provide configuration suggestions to Customers, and provide Engineering teams comprehensive information in form of test cases to facilitate permanent solutions.
Provide day-to-day support to the clients on Calypso infrastructure issues
Analyze the source code and identify the causes of the problems reported by clients, in order to report to Engineering for resolution.
Work closely with Business Analysts to analyze and investigate bugs to identify the root cause
Write test programs when required, to simulate the issue being faced by clients
Work directly with clients and resolve API-related issues
Help maintain the knowledge base articles of issues, questions, and common tuning parameters
Compliance with ISO 9001 processes
Skills And Requirements
Good understanding of JVM performance tuning (Garbage collection, thread dumps, and memory parameters)
Experience with Eclipse IDE with debugging knowledge
Application Profiling using Your kit, Java Visual VM, or any other tool
Strong in Object-Oriented Principles, Design Patterns, etc.
Knowledge of relational databases and SQL including working experience with Sybase and/or Oracle
Willingness and ability to travel periodically, as required
Excellent analytical and problem-solving skills, attention to detail, and adherence to best practices defined by the organization
Strong problem-solving and debugging skills
A basic understanding of finance is required
Fluent in English
More About Us
**Our Office**:
Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.
**Why Apply**:
Adenza's mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza's employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
LI-JB1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world's largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.
