.Technical Application Specialist The Job:Based in our Support Centre, located in Monterrey, Mexico, our support organization is strongly customer-focused and comprised of highly skilled and well-motivated Support Analysts. Your primary job function is to provide Technical support via phone/email/fax. What you will be doing: Respond to client calls in a professional manner, providing appropriate solutions and advice. Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely. Ensuring Service Quality levels are maintained and adhered to. Ensuring all issues are handled in a timely manner. Reviewing outstanding issues, ensuring clients are kept informed of progress. Attending relevant Epicor product training courses, in-line with our internal certification scheme. What you will likely bring: Excellent verbal communication skills. Service-oriented with ability to prioritize tasks in a stressful environment. Strong skills for analysis, troubleshooting, and problem-solving. Ability to work independently with minimal supervision. Willingness to learn and explore new technologies. Qualifications: Fluent (written and spoken) in English. Degree in Finance/Accounting, IT/Systems, Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering). Demonstrated expertise in meeting business needs with technology solutions. ERP knowledge highly advantageous. Minimum of three years related experience (preferred but not essential). Customer service experience will be valued. Manufacturing/Supply Chain: Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures, and operation will be valued. Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred. Customer service experience will be valued. About Epicor At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being