.The Development and Support Services (DSS) team within Blue Yonder operates globally with over 150 team members in the US, India, UK, Belgium, and Bulgaria.
We are seeking a development engineer with a strong technical foundation to support a legacy warehouse management solution and continue to maintain integration with 3rd party applications/systems and security patching.
Development activities are expected to aid legacy product supportability or to enhance the product for value-driven functional user needs.
An after-hours support rotation schedule is expected for potential critical customer needs.Scope:Core responsibility includes assisting customer support needs for ad hoc customer needs on technical or functional support tickets submitted in test or live environments.Collaborating with customers on functional, architectural, and integration requirements desired, developing new technical solutions that alter the existing product solution to meet the customer's needs, testing to validate that new and existing functional use cases work as desired, and documenting the solution throughout the development life cycle.Collaborative communication is expected which includes interaction with internal team members to coordinate development activities, contribute to development execution plans, and report on development status as well as discuss with the customer directly for clarifications of needs, value expected, or obtaining feedback via development demonstrations.What you'll do: (Responsibilities)Review reported issues from customers and guide to resolution (data, configuration, necessary code fix)Perform development activities such as coding, testing, and documenting user and technical information for the features or tools being developedLead discussions for development solution reviews with customers or internal teams to discuss specifications and/or demonstrate software developedEnsure development meets the requirements and use cases defined with high quality and on-timeCreate, execute, and review test plans to verify software quality while documenting results.Provide status updates and work with the internal development team to identify and mitigate impediments to meet the development delivery plans.Keep all applicable systems and documentation updated per standards on a consistent basis (time entry, code repositories, feature documentation, etc.
)Ensure coding best practices are followed through coding reviews.Participate in an on-call support rotation in case of emergency customer support needs.
A team member is on-call approximately 20% of the nights and weekends throughout the year though the frequency of calls is typically more occasional at approximately one call per month