.Job Category: Customer SuccessAbout Salesforce:We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.DEPARTMENT DESCRIPTION:MuleSoft's GDC (Global Delivery Center) team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our GDC team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring best-in-class members of a fast-paced, growing organisation.YOUR IMPACT:3 months:Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement.Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training.MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches.Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute domain expertise and project deliverables to internal knowledge exchange.Begin mentorship and guidance of junior team members and help to build out our services organisation.12 months:Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle.Evangelize frameworks, project deliverables, standard methodologies/policies and implementations to internal collaboration networks and IP sharing.Find opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties.Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs.Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills.Find opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.Lead development of technical sessions and publish/facilitate reusable content to the field.Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features