.**Job Category **:Customer Success Group**Job Details**:**Here are some salient responsibilities the role entails -**:- Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program direction.- Guide our customers, partners, and implementation teams on how best to execute digital transformation with the Salesforce platform using Salesforce Industries (Vlocity.)- Establish trust with the customer's leadership, promoting and/or implementing best practices with SFI and Salesforce- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners- Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs- Identify and proactively manage risk areas in the solution and commit to seeing an issue through to complete resolution- Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise**Minimum Requirements**:- 5+ years enterprise architecture or consulting experience working on deployment teams throughout the project lifecycle, ideally using Agile development techniques- Proven track record of successful delivery on customer projects, preferably enterprise CRM implementations for any of the Vlocity Industry verticals - Communications, Media and Entertainment, Insurance, Health, Public-Sector, Energy & Utilities.- Proven ability to analyze, design, and optimize business processes via technology and integration- Ability to convey and convince customers of best practices at various levels within a large organization- Open to travel as some travel may be required depending on the client requirements**Desired Technical Skills and Experience**:- Experience in Salesforce Industries (Vlocity) components is a plus (Data Raptors, OmniScript, Integration Procedures, Flex Cards, Vlocity Industry Data Models etc.)- In-depth knowledge of key processes in industry-specific solutions (e.G. rate, quote, underwrite, enrollments)- Experience in deploying Salesforce Industries (Vlocity) solutions- Familiarity working with CI/CD tools (Git, Jenkins, Ant etc.)- Broad knowledge of Service Cloud, Sales Cloud and/or Experience Cloud is helpful (including native config, Apex, LWC, VisualForce)- Data modeling and cloud architecture- Data Warehouse and Analytics- Integration technologies and experience with web services (REST & SOAP, JSON & XML, etc.)- Performance and scalability architecture- Strong Enterprise Architecture background- Specific industry vertical focus/experience will be beneficial