.Title: Technical Consultant IntermediateLocation: Monterrey, México (Remote)What you'll do:Provide applications and projects with technical support for Integration technologies like Connect, DMS, and PDC.Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.Create and maintain documentation related to services, solutions, and interfaces.
Work with the performance support team to plan training, documentation, and communication for major projects or releases.
Participate in Tiger Teams to troubleshoot end-to-end performance optimization of customer environments.Provide technical and advisory leadership as required to complete objectives and be the primary point of contact for escalations for products in their portfolio.Prepare documentation and provide training and mentoring for other team members.Deploy, upgrade, and support Mule/AMQ/Python services/technologies as per the Customer environment needs.Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions.Use customer service, communication, and problem-solving skills to solve inquiries from internal/external customers.Follow operational guidelines, processes, and procedures published by the team.Ability to support customer requests via phone, web, and email interfaces.Ability to work flexible hours, alternate shifts, and support 24x7 operation with rotation.Experience in automating repetitive tasks.Work involves weekend shift rotation every 4 to 5 weeks.Generally, work shift starts 11:30 am CST to 8:30 pm CST (during daylight saving time, this will change to 10:30 am CST to 7:30 am CST) with a lunch break; some days may require joining early and leaving late by adjusting work hours on other days.Qualifications / What we are looking for?Bachelor's degree (or equivalent) in Computer Science, Engineering, or other relevant disciplines plus 4 years of hands-on experience.Experience in installing and configuring software components.Experience in creating, configuring, and managing API Gateway.Experience in automating application deployments.Experience with Active MQ, Message Broker, or other JMS-based messaging platforms like Kafka, Rabbit MQ.Experience with Python and willingness to learn new technologies that may be adopted based on the needs of the Blue Yonder Roadmap.Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time.Experience in enterprise-scale environments in 24x7 operation.Prior systems administration/application configuration management experience is preferred.Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting.Experience in working on Windows and Linux Operating Systems.Experience with MuleSoft or another enterprise-scale ESB.Experience troubleshooting/managing application components