**Why You'll love Cisco**
We change the World; we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone. You will be part of a team that cares about its customers, that encourages development, enjoys having fun, and you will take part in changing the lives of those in our local communities. You take care of the customers; we take care of you.
**What You'll Do**
Look at some of the activities that you would do:
- You will interact with and support our customers remotely.
- Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.
- Collaborate with teams to help reproduce and resolve customer issues.
- While getting experience on the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.
**Who You Are**
- Bachelor's degree and professional experience in related fields:
Information Science / Information Technology, Computer Science, Engineering.
- English Proficient
- Strong analysis fundamentals and troubleshooting skills.
- Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.
- Ability to take ownership of customer success and drive customer satisfaction.
- Ability to successfully manage your tasks and complete them in a timely manner.
- Hands-on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions.
- Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.
- Willingness to learn new skills to support different technologies and adapt to business needs.
- Strong ability to work with different cross-functional teams.
- Ability to work as a great teammate and work with mínimal supervision.
- ** Is required to possess availability to work from 9 am to 6 pm or 11 am 8 pm Central Time of the U.S.**
**Desired Technical Skills**:
- 3-5+ years of related experience involving high-level customer support in Security technologies.
- Strong knowledge of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols
- Knowledge and troubleshooting experience of Site-to-Site, DMVPN, IPsec, FlexVPN, Remote Access VPN, GETVPN.
- Knowledge and experience in at least one of the network security technologies: Cybersecurity, Firewall, IPS.
- Working experience of VPN on different products like Cisco Router, Firewalls - ASA/NGFW.
- Experience with using Wireshark to analyze captures for troubleshooting.
- Proficient in English, written and spoken.
- CCNP Security and or CCIE (preferred, other security certifications are also highly appreciated).
**Technical skills - Considered a plus**:
- Analyze traffic and packet flows using packet analyzers such as Wireshark, Nmap, Metasploit, Kali for Pen Testing and offensive security.
- Admin troubleshooting experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
- Ability to manage, configure and troubleshoot technologies based on certificates (PKI, SSL, TLS, VPN, Man-in-the-middle decryption)
- Ability to understand, explain and troubleshoot Authentication Protocols and Standards (LDAP, Radius, SAML, SSO, etc.)
You will be the front-line defense for Cisco's Customers supporting our 24/7 business model. This may require you to potentially work an alternative shift schedule of 4x10 (Sunday, Monday, Tuesday, Wednesday) and or 3x12 (Thursday, Friday, Saturday), additional Weekend Day, etc.) In a rotational setup.
**Why Cisco?**
WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, provid
