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**Technical Consulting Eng.
Data Center**- Location: Mexico City, Mexico- Area of Interest: Customer Experience- Job Type: ProfessionalPlease note this posting is to advertise potential job opportunities.
This exact role may not be open today but could open in the near future.
When you apply, a Cisco representative may contact you directly if a relevant position opens.
**Why You'll love **Cisco**We change the World; we are passionate aboutour employer and the brand we represent.
Everything is converging on the Internet, making networked connections more significant than ever before in our lives.
Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone.
You will be part of a team that cares about its customers, that encourages development, enjoys having fun, and you will take part in changing the lives of those in our local communities.
You take care of the customers; we take care of you.
**What You'll Do**Look at some of the activities that you would do:- You will interact with and support our customers remotely.- Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.- Collaborate with teams to help reproduce and resolve customer issues.- While getting experience on the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.- Write tutorials, how-to videos, and other technical articles for the developer community.- Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.
**Who You Are**- Bachelor's degree and professional experience in related fields: Information Science / Information Technology, Computer Science, Engineering.- English Proficient- Strong analysis fundamentals and troubleshooting skills.- Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.- Ability to take ownership for customer success and drive customer satisfaction.- Ability to successfully manage your tasks and complete them in a timely manner.- Hands on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions.- Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.- Willingness to learn new skills to support different technologies and adapt to business needs.- Strong ability to work with different cross-functional teams.- Ability to adapt to new situations