Technical Consulting Eng. Data Center Why You'll love Cisco We change the World; we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone. You will be part of a team that cares about its customers, that encourages development, enjoys having fun, and you will take part in changing the lives of those in our local communities. You take care of the customers; we take care of you.
What You'll Do You will be part of Cisco's Global Technical Center in the Customer Experience - Support Services organization. This team's focus is to help customers deploy and operate their networks while applying troubleshooting techniques that will help them to optimally operate their Cisco's solutions. Our commitment is to deliver THE BEST possible customer experience.
Through collaborative tools, Intellectual Capital and best-in-class technical expertise, you will deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, you can learn and apply software and traditional network engineering troubleshooting methodologies.
Look at some of the activities that you would do:
· You will interact with and support our customers remotely.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.
· Collaborate with teams to help reproduce and resolve customer issues.
· While getting experience on the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.
Who You Are · Bachelor's degree and professional experience in related fields: Information Science / Information Technology, Computer Science, Engineering.
· English Proficient
· Strong analysis fundamentals and troubleshooting skills.
· Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.
· Ability to take ownership for customer success and drive customer satisfaction.
· Ability to successfully manage your tasks and complete them in a timely manner.
· Hands on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions.
· Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.
· Willingness to learn new skills to support different technologies and adapt to business needs.
· Strong ability to work with different cross-functional teams.
· Ability to adapt to new situations. Be resilient to change
Technical Profile: You are familiar with some of the following activities:
· Analyze traffic and packet flows using packet analyzer such as Wireshark
· Admin troubleshoot experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
· Server virtualization using VMWare, MS Hyper-V , Nutanix
· Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances
· Hands on experience on the following:
· STP, VPC, Fabricpath
· Network Management Protocols: PTP, NTP, DNS, DHCP
· Quality of Service: Queing, policing, shaping
· Layer 2 Security features: port security, private vlans, ACL
· EIGRP, OSPF, ISIS, MBGP, PBR, BFD, BGP
· Layer 3 Security features: ACL, DAI, IP source guard, RPF
· Monitoring Services: Netflow, sflow, SNMP, ERSPAN, pcap
· VRF routing
· Multicast protocols: PIM, IGMP, Auto-RP, BSR, static RP
· Overlays: VXLAN, EVPN, Segment Routing
· IPV6
· REST API
· Configure, implement, and troubleshoot API-based technologies
· Programming skills in Python and scripting.
You have any of these certifications (not mandatory):
· CCNA
· Cisco Devnet Associate
· CCNP Data Center.
· VMWare Certified Professional (VPC-DVC)
· Red Hat Certified System Administrator (RHCSA)
· Any other industry related certification
You will be the front-line defense for Cisco's Customers supporting our 24/7 business model. This may require you to potentially work an alternative shift schedule of 4x10 (Sunday, Monday, Tuesday, Wednesday) and or 3x12 (Thursday, Friday, Saturday), additional Weekend Day, etc.) In a rotational setup.
