.Why You'll love CiscoWe change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows employees' to create and share groundbreaking ideas that impact everything and everyone. You'll be part of a team that cares about its customers, that encourage development, enjoys having fun, and you'll take part in changing the lives of those in our local communities. You take care of the customers; we take care of you.What You'll DoLook at some of the activities that you would do:- **You will interact and support our customers remotely.- **Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.- **Collaborate with teams to help reproduce and resolve customer issues.- **While getting experience on the job, you will have the opportunity to mentor new hires, develop trainings, be part of big events like Cisco Live where you can show your knowledge to rest of the world.- **Write tutorials, how-to videos, and other technical articles for the developer community.- **Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in you role.Who You Are- **Bachelor's degree and professional experience in related fields: Information Science / Information Technology, Computer Science, Engineering.- **English Proficient- **Strong analysis fundamentals and troubleshooting skills.- **Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.- **Ability to take ownership for customer success and drive customer satisfaction.- **Ability to successfully manage your tasks and complete them timely.- **Hands on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors products and solutions.- **Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.- **Willingness to learn new skills to support different technologies and adapt to the business needs.- **Strong ability to work with different cross-functional teams.Technical Profile: You have done at least two of the following activities:- **Analyze traffic and packet flows using packet analyzer such as Wireshark, tcpdump, fiatrace.- **Admin troubleshoot experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)- **Hands on experience in routing protocols such as BGP, OSPF, QoS, DHCP, VRFs- **Ability to understand, explain and troubleshoot Authentication Protocols and Standards (TACACS, Radius, SAML, SSO)Desired Skills:- **Configure, implement, and troubleshoot API-based technologies- **Programming skills in Python and scripting
