.You will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks successfully while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.You will be part of Cisco's SD-WAN technology team consisting of the industry's brightest minds, developing and deploying today's most sophisticated Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.Who You AreYou will provide 2nd/3rd level technical support for SD-WAN technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.You can apply your analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.You will also provide technology/product training and intellectual property material as required.You'll act as the focal point for large account network problem resolution.You can optimally use moderate to sophisticated lab setups to recreate and address problems.Look at some of the activities that you would do:You will interact and support our customers remotely.Apply sophisticated fix techniques to provide outstanding solutions to our customers' individual needs.Work on critical, overly sophisticated problems and partner with engineering and development teams to resolve customer problems.Collaborate with teams to help reproduce and resolve customer issues.While getting experience on the job, you will have the opportunity to mentor new hires, develop training, and be part of big events like Cisco Live where you can show your knowledge to the rest of the world.Write tutorials, how-to videos, and other technical articles for the developer community.Minimum Qualifications:(Required to be initially considered for this position)Possess 5+ years of technical support experience at any level in any of the following areas:Admin tackle experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis, and user management).Ability to understand, explain, and fix Authentication Protocols and Standards (TACACS, Radius, SAML, SSO).Hands-on experience in routing protocols such as BGP, OSPF, QoS, DHCP, VRFs.Analyze traffic and packet flows using packet analyzers such as Wireshark, tcpdump, fiatrace.Possess an English level equivalent to B2 or higher.Desired Qualifications:(Are in addition to the minimum qualification and are considered a plus factor in identifying top candidates)Possesses a Bachelor's degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication).Prior experience/Working knowledge in any of the following areas:Configure, implement, and fix API-based technologies