.Technical Consulting Engineer - Security FirewallYou will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.You will be part of Cisco's Firepower Security technology team, consisting of the industry's brightest minds; developing and deploying today's most sophisticated Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.Who You'll Work WithThe Global Technical Center, Americas provides both premium and highly technical support to customers in the Americas Region. Through collaborative tools, Intellectual Capital, and outstanding technical expertise, we deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, the technical guides in GTC Americas are also evolving - to customer-centric, software-knowledgeable innovators, demonstrating scripting, software, and traditional network engineering solve methodologies.Who You AreYou will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.You can apply your analytical skills and technical knowledge to take on product and network problems of moderate to high complexity.You will also provide technology/product training and intellectual property material as required.You'll act as the focal point for large account network problem resolution.You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.Cisco Services strives to bring value for Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees, and Shareholders.Roles and Responsibilities:Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated solve and problem resolution.Apply moderate to sophisticated lab setups to recreate and solve problems.Submit complete and accurate defect reports with collaboration and supervision.Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action