**We need a fast-moving, skilled team player with prior experience in technical writing, content marketing and/or interaction design. This role specifically focuses on creating technical chatbot content, leveraging and improving existing content, and bring innovative content strategy to excel in end-user experience.****The Espressive Employee Language Cloud (ELC) is the AI engine that has state-of-the-art capabilities for understanding employee language around the help desk. The ELC team provides the training and support for this powerful tool and makes it better every minute by adding support.****Main responsibilities**:- **Create precise instructions around helpdesk verbiage (IT, HR, Finance and Retail sectors).****:- **Analyze user trends, modify or upgrade existing content to optimize chatbot performance.**:- **Research new information and incorporate new features in content.**:- **Keep team projects well tracked and updated on a daily basis.**:- **Create technical reports and instructions as needed.**:- **Provide editorial, creative, and technical support to other team members.****Required skills**:- **Previous hands-on Service Desk experience**:- **Previous chatbot experience**:- **Excellent speaking and writing skills in English**:- **Excellent understanding of localization, translation, and User **Experience**:- **Previous experience with Jira and SharePoint**:- **Responsive, innovative, and fast-moving team player**Preferred skills**:- **Previous Startup experience**- **Interaction design and chatbot development experience****About Espressive****Espressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn't be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can't have self-service if employees are not engaged.Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalized user experience that results in employee adoption rates of 80-85% and reduced help desk call volume of 40-60%.We've raised our series B and are funded by some of the best VCs in the world. We have a highly experienced, small team, led by a CEO and executive team with a proven track record of building successful companies. We have offices in Santa Clara, California, Salt Lake City, Utah and Guadalajara, Mexico.