.Technical Customer Support Associate III Location: Tlalnepantla, Mexico Time Type: Full Time Posted On: Posted Today Job Requisition ID: R0015566 Responsibilities Must meet with some KA customers or large customers who have or require defined contract or SLA agreement and goals to be achieved. Should have customers assigned, so this individual can run a different commercial technical work of monitoring the processes, route inspections, maintenance, small plants and producing follow-up reports, events and action plan. Should have contact with all client levels to ensure that all work performed is disclosed to the client and proven compliance with the SLA. Should report to the TCS Coordinator, but all reports should be sent to the Sales Account Manager, sales representative of the Region (if applicable) and KA Manager, must have a monthly meeting with the Region of Sales Rep to align the priorities of the next months. This sales technical assistant will have the responsibility to cover the territory assigned with the support of the on Technicians trade issues and training in order management. Ensuring best practices and processes at TCS level on the field. Ensure quality of installation. Define and carry out the agreed service protocols according to quality standards. Respond to service requirements in a timely manner. Why Work Here? At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits,including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team. Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. About Us Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments