Technical Customer Support

**Technical Customer Support, I**Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.Diffuses upset customersFully documents customer interactions in real-timeSolves problems within defined quality standards using a basic understanding of products, solutions, and customer environmentsIdentifies and escalates complex problems under direct supervisionWorks on a limited variety of problems of limited scope using defined procedures and practicesCollaborates with fellow technicians and supervisor to solve problemsFamiliarizes self with new technologies, products and platformsBachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred1-3 years demonstrated working experience requiredBasic computer literacy with a working knowledge of the Microsoft Office PackageDemonstrates ability to articulate technical issues in simple to understand terms to both management and customersDemonstrates strong customer service and communication skillsTipo de puesto: Tiempo completoSalario: Hasta $22,500.00 al mesHorario:- Turno de 8 horasPrestaciones:- Aumentos salariales- Días de maternidad superiores a los de la ley- Días de paternidad superiores a los de la ley- Estacionamiento gratuito- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de vida- Teléfono de la empresa- Trabajar desde casa- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensa- Vales de restauranteTipos de compensaciones:- Bono de productividadConsideraciones ante el COVID-19:Todos los protocolos de seguridadIdioma:- Inglés (Obligatorio)