**Technical Customer Support Engineer****Location: Latin America - Remote (Travel required)****Essential Duties and Responsibilities**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.- Relationship Management- Manage relationships with many organizations simultaneously- Work closely with users from many different countries, backgrounds, and cultures- Proactively reach out to partners to build and strengthen relationships- Work seamlessly with other support partners located in various geographical regions- Work effectively with government agencies- Project Management- Work closely with organizations to determine needs and provide solutions- Create Plans and manage followthrough with external stakeholders- Track and continuously visualize status of various projects- Communication- Provide clear, relevant communications to partners at all organizational levels- Proactively communicate status, challenges, and roadblocks to internal stakeholders- Deliver product usage and feedback information to Development and Support teams- Training- Educate partners on product capabilities- Train users with vastly different technical backgrounds- Assist with development of training materials in multiple formats and languages- Provide training in environments from one on one to formal presentations- Product Support- Technical setup and configuration of software products- Support partners with field issues while tracking details in support ticket system- Technical Learning- Continuously learn about conservation practices- Continue to increase understanding of web development and troubleshooting techniques- Learn basics of Machine Learning and Artificial Intelligence and how they impact our products**Qualifications**:- Passion for helping others to be successful- Excellent verbal and written communication skills in English and Spanish- Strong technical background in web and mobile technologies- Extremely well organized and great follow through on commitments- Eager to learn and stay on top of new product developments- Self-starter with ability to work remotely and independently with mínimal supervision**Bonus Qualifications**:- Web based product development exposure including Chrome Developer Tools, JSON, and REST API- GIS experience with tools such as QGIS or ArcGIS- Report design and construction in a robust reporting platform such as Tableau or PowerBI- Python scripting experience and use of GitHub for version control**Additional Perks**- Competitive salary- Remote work option with home internet allowance- Healthcare insurance (medical, dental, and vision)- Retirement savings fund- Food coupons- 30 days Christmas bonus- 25 Total days off first year (Vacation, Sick, PTO)- 50% Vacation premium- Education stipend**About Nimble Gravity**Nimble Gravity is a team of outdoor enthusiasts, adrenaline seekers, and experienced growth hackers. We love solving hard problems and believe the right data can transform and propel growth for any organization.- Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants._
