.Saas.Group was founded in 2017 with a simple goal in mind: to help promising, profitable companies reach their full potential.This role is for our portfolio company**:Pipeline CRM**.**Here's a sneak peek.**Our intuitive platform and enthusiastic customers are met by an equally impressive Support team who provide expert assistance on topics like lead management, deal tracking, task organization, integration, subscription management, and using our product.**About Pipeline CRM**:Founded in 2006 in Seattle, Pipeline CRM (formerly PipelineDeals) is known for its easy-to-use and customizable user experience, sales-focused features, and leading customer support and service. With its functionality and design, Pipeline CRM makes the day in the life of a sales professional as productive as possible, enabling them to build game-changing relationships.Pipeline CRM serves an attractive market niche of SMB companies operating across industrial, logistics, professional services, and other industries, where B2B sales play an important role in driving organic revenue growth. It offers an alternative to enterprise solutions (e.G., Salesforce) while providing a rich feature set, including automation and integration with popular tools like Gmail and Quickbooks.**As a Technical Customer Support Specialist, your day will consist of**:- Delving into internal documents to proficiently troubleshoot the technicalities of our platform and aiding in the documentation of troubleshooting procedures for the more complex features or bugs.- Masterfully identifying, vetting, and rectifying tickets or issues that users and staff report, delivering any bugs to our diligent Engineering team.- Building and maintaining fruitful relationships with our internal stakeholders and contributing valuable product feedback based on customer interactions and observed pain points to our Product Team. Collaboration is key in our ongoing mission to perfect the customer experience.- Elevating the efficiency and automation of our support processes, whilst exploring the potential of emerging technologies.- Closely monitoring reported issues, taking ownership from initial problem-solving, through clear communication, to final resolution with the affected users and reacting to internal escalations and inquiries from our other splendid teams.- Engaging in testing activities, major releases, upgrades, and document development or modifications.- An eloquent communicator in written and spoken English (additional languages are always a bonus).- Possesses at least 2 years of verified experience in Customer Support/Technical Support, or equivalent high-performance operational support teams.- Has a proactive and positive nature, wishing to cultivate an environment of mutual trust, respect, and commitment.- Has excellent Customer Service skills, with experience in Level 2 and 3 Support. A knack for building and maintaining fruitful relationships with both clients and internal stakeholders