.About the RoleIn this opportunity as Technical Support Engineer, you will:Perform daily service checks, health evaluation of systems' performance and capacity as assigned.Provide diagnostics, troubleshooting, and quick/efficient resolution on all events/incidents.Escalate / notify appropriate support staff via established procedures.Document shift activity, facilitate and perform shift turnover.Follow defined process to escalate Incidents to the second level team.Must be capable of writing technical reports.Track and coordinate all incidents until resolution and identify probable causes of failures in the Infrastructure & Application related issues.Recommend the possible solution / workaround to address the probable causes of failure.Demonstrate the ability to take ownership and manage all support cases via emails/Service Management tools.Work with customer and support teams to ensure client satisfaction with timely responses to all emails and requests.Attend team meetings, conference calls as necessary.Follow the defined Major Incident Management process as appropriate.Participate and contribute to Problem Management analysis of Major Incidents as needed.Exhibit strong interpersonal skills & be a Team Player.About YouYou're a fit for the role of Technical Support Engineer if your background includes:1 to 2+ years of supporting IT infrastructure, Application & Cloud Services.1+ years of mandatory NOC experience in a similar environment would be an added advantage.1+ years of Windows, UNIX or Storage administration skills would be an added advantage.1+ years of excellent understanding of ITIL process with appropriate fundamental accreditation.Excellent communication skills, verbal and written (Should be able to communicate to global teams and senior management).Adapted to working under pressure and is comfortable multi-tasking in potentially high-pressure situations.Strong collaboration skills.#LI-IL1What's in it For You?You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Wellbeing: Comprehensive benefit plans; flexible and supportivebenefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more