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**We help the world run better****PURPOSE AND OBJECTIVES**SAP SuccessFactors provides the industry leading cloud-based Human Capital Management (HCM) software solutions using the Software as a Service (SaaS) model.
The SuccessFactors HCM Suite includes a complete set of tightly integrated talent management solutions, robust workforce analytics and planning, plus a next generation core HR solution.
With 5000 customers and fifty million users in 177 countries, SuccessFactors HCM Software is the most adopted Software-as-a-Service (SaaS) business software in the world.
**ROLE DESCRIPTION**We are looking for a Senior Technology Consultant focusing on both soft and physical layers of our global operations.
We are looking for an engineer who will focus on our HCM suite of software delivery, with a focus on Operations as a part of the software solution.As a Technical Escalation Manager in Regional Operations Center, you will be technically leading the Incident bridge and effectively drive the bridge towards the resolution.
You will be responsible for writing technical summary which includes all the troubleshooting during the INCIDENT and ESCALATION Bridge.
**RESPONSIBILITIES**Collaboration with Operations teams to ensure RCA is delivered within SLA.
Technically review the RCA and share the feedback to Operations team.What makes this position unique is the need for an incredibly strong technical background, combined with leadership abilities with a history of problem solving and driving down time to resolution on service impacting events.
Your mission will be to proactively own high severity escalations, lead the technical engagement and restore operational state to service as in a mínimal amount of time.
We want people who love to solve problems!Need to be flexible for shifts, Oncall support and working on weekends.
**CORE COMPETENCIES**:Strong technical grounding & experience with enterprise database technology - SAP HANA, Oracle.
Knowledge on SUSE Linux and troubleshooting.
Also knowledge on SOAP, SSL, CDN, Session Management, Cache Management, Networking OSI layer, DNS, DHCP, EMC and NetApp Storage, Apache, IIS, Load Balancer, JDBC, JVM, JMS, MQ, Heap, Basic Switching and Routing.Good written and verbal communication skills to technically manage INCIDENT and ESCALATION Bridge.
Strong Understanding of Incident/ Problem and Change management process.Collaborate with Applications Ops/ DB/Platform and Engineering team.
**WORK EXPERIENCE**9+ years of software development, operations or support engineeringExperience with data structures, technical analysis (code or infrastructure) and/or software designExperience in the design, analysis and triage of large-scale distributed systemsExperience driving technical solutions**EDUCATION AND QUALIFICATIONS**Bachelors or Masters Degree in Computer Science or a related technical field - or equivalent applied experience.Programmatic language development (e.G