.There are 7 billion people on this planet.
And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate.
Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere.
And it's why we're investing in our people and our technology like never before in our 175-year history.
Here the world's brightest minds are tackling the world's biggest challenges.
If you believe one person can make the world a better place, we'll put you to work.
RIGHT NOW.
**Title**: Technical Information Specialist - Monterrey**Primary Location**: Mexico (MX) - Nuevo León JD Shared Svcs-Monterrey**Function**: Customer & Product Support**Main Responsibilities**:- Work in partnership with product engineering, customer support planning, and customer support engineering to support diagnostic, dealer technician, and customer uptime initiatives for new product projects.
Collaborate with Aftermarket & Customer Support counterparts to identify and improve technician diagnostic and repair pain points on current products.- Gather project requirements through collaboration with Project Leader and key stakeholders (customer support planners, product engineering and manufacturing engineering) to develop and execute project plans meeting schedule, quality, resource, and budget needs.- Lead and support technical publications development by identifying, scoping, and facilitating work with appropriate authoring resources (internal and external) based on work complexity, skills, and expertise.- Lead technical publication content quality initiatives by ensuring use of content review processes and completing technical content reviews.- Provide process and standards training for authoring resources (internal and external) and key stakeholders.
Encourage open communication and collaboration across key stakeholder, authoring and ETID resources.- Lead and support technical information innovation special projects, including standards development, supporting continuous improvement and Lifecycle Support.
Identify processes, tools, and collaboration opportunities and propose solutions.- Provide mentoring to less senior team members.
**What Skills You Need**:- One or more years of experience with engineering principles and theory.- Two or more years of experience with design or technical information development processes in one or more of the following systems: Mechanical, Hydraulics and/or Electrical.- Previous experience in one or more of the following: product and/or manufacturing engineering, operations, product and/or customer support.- Fluent in English - strong verbal and written communication skills.- Ability and willingness to work a flexible schedule (early morning/evening) when necessary to support business needs.- Ability and willingness to travel domestically and internationally, up to 10%