.Locate a DistributorCorporate HeadquartersAzbil North America, Inc.9033 N. 24th Ave, Suite 5Phoenix, AZ 85021Industrial AutomationPhone: 866-736-7672 or 602-216-8199Control ProductsPhone: 866-736-7671 or 602-216-8188The Technical Inside Sales will provide technical sales and customer support for industrial automation and instrumentation products to direct customers, fulfillment/production team, and manufacturer's representatives and distributors. Serves as an Azbil Solutions Product expert within the region (Americas), articulating and promoting key differentiators and value propositions for instrumentation and industrial automation products. Provides legacy and current product support, and can assist Sales in appropriate technology selection. Develops compelling customer proposals and content for Sales with counter positioning statements as needed against competitors. Offers after sales support, and technical assistance ensuring customer satisfaction actively assisting the ordering and fulfillment processes. If assigned, follows up on digital engagement, leads, opportunities, quotes, and projects.Functions:Provides technical sales support, applications engineering support, basic product training for fulfillment/production team, Sales channel partners and customers. (via email, phone, and MS-Teams).Utilizes the Salesforce environment to proactively track customer and channel partner communications, applicable pricing (list price and discount rate) and history until PO is received.Reviews all new orders for accuracy and ensures technology is applied correctly, contacts the customer if there are questions regarding the order.Troubleshoots customer returned RMAs, sends an intake report to the customer with recommendations of items to repair including cost and delivery.Supports the Sales strategic initiatives within the Americas to ensure all goals are met.Performs other duties as they develop or as requested.Supervisory Responsibilities:This position does not have supervisory responsibilities, but it may arise, depending on the situation and capability, as needed.Works in a standard office environment or in a remote home office when required and uses general business tools (mobile phone, laptop, etc.).Travel, limited to special events.General Requirements:Salesforce CRM and CPQ usageAbility to comprehend and relate technical product and process specifications.Ability to effectively communicate in a global organization and interface with many corporate, customer, and employee levels.Ability to review drawings and data sheets to provide appropriate product choice(s).Strong team player with a demonstrated ability to work productively with internal functional groups to support and respond to customers.Excellent organizational skills with attention to detail.Ability to exercise strong follow-up on commitments.Operates with a sense of urgency with "Customer Focus" and "Growth Mindset".Excellent communication and organizational skills