.
**Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary).
We have over a decade of experience in the industry and are quickly growing.
Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price.
Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners.
We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life!
**- **The role will be carried out in English, and the applicant must be located in Mexico City.
****Responsibilities**:As a Technical Product Engineer for the B2C Team, you will play a critical role in ensuring exceptional technical/engineering support to our customers.
You will be supported by the B2C Technical Lead with guidance, support, and supervision in your role.While maintaining a positive, empathetic, and professional attitude toward customers at all times, you will respond promptly, and within the company's Service Level Agreement (SLA).
While providing support, you will utilize up-selling and cross-selling to promote Progressive Automations products.The TPE may collaborate closely with colleagues as necessary, demonstrating the ability to work both independently and in a highly collaborative team environment.
Documenting and communicating website, datasheet and product issues to the Technical Lead will show strong attention to detail.To be successful in this role, you'll need to stay committed to ongoing learning and professional development, and seek opportunities to expand your technical knowledge, and industry insights.
**Required Skills and Experience**:- Diploma/Degree in Electronics, Mechanical or Mechatronics Engineering or equivalent.- Previous experience in a technical product engineering role, customer support, client services, sales or a related field.- Experience with linear motion, actuators, control systems or DC motors is considered an asset.- Ability to stay calm and de-escalate when customers are stressed or upset.- Strong organizational skills and ability to prioritize tasks effectively.- Exceptional English communication skills, both written and oral.- Experience working with CRMs and sales enablement platforms, like HubSpot, and familiarity with ERP systems, such as NetSuite.- Minimum typing speed of 50 words per minute.- Availability to work during Pacific Time Zone business hours (40 hours/week)**Who you are and what you will bring to the table**:- You possess a positive, empathetic and professional demeanor towards customers.
You are skilled at staying calm under pressure and can de-escalate situations when necessary