Experienced Corporate Recruiter @ Haulotte US, Inc. | Client RelationsMAIN MISSION:Manage all departments of the customer service organization (Technical Call Center/ field intervention/ workshop/ Spare parts Sales/ Training).Develop the sales of the whole range of services (Spare Parts, intervention, contracts, service offers).Lead the team to ensure maximum implication.Carry out its objective of Turnover and margin while satisfying its customers.Build the Action plan Services according to the objectives of the company.Control costs in line with the Budget.Implement all actions necessary to ensure full customer satisfaction.MAIN ACTIVITIESServices:Implement and carry out the customer service policy defined with the General Manager of the subsidiary & Group strategy.Animate, organize, coordinate, control, and manage the customer service activity.Measure & analyze performance (scoreboard), take and follow corrective actions when necessary.Ensure reporting of the activity to management, zone management & headquarter.Organize communication and transmission of relevant information with other departments of the company.Organize & coordinate sales actions for the full-service offer.Communicate, visit, and maintain relationships with all major customers.Lead the team to ensure customer satisfaction.Ensure adherence to all safety rules in the department to avoid any accidents and comply with local regulations.Management:Define the human resources and materials needed to achieve the goals.Communicate objectives to the team and ensure compliance.Lead the implementation of the customer service strategy in the organization.Manage staff, training, general discipline, and ensure regular meetings (Individual interviews) with the direct team.Control activity through monthly meetings.Monitor the competencies of each team member to ensure alignment with objectives.AUTONOMYOrganization of the department.Management of P&L and budget.RESPONSIBILITYCustomer satisfaction in the area.Development of business & achieving budget figures.Upholding the image of the company within the framework of responsibilities.Accountability for the team.LEVEL OF FORMATION/EXPERIENCETechnical studies (like engineering or equivalent), management experience of 3 to 5 years minimum, and at least 5 years of experience in a similar business with customer interaction.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustries: Machinery Manufacturing#J-18808-Ljbffr