.About NavaNava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries' needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.What You'll DoExceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level.Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances).Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently.Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your portfolio accordingly with surge contract line item numbers (CLINs), option years, and negotiations with prime contractors.Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery.Support the creation of delivery environments built on mutual trust between government partners and our team.Scale efforts through a team of project managers and other functional delivery leads.Manage all the contracts and finances within your portfolio in coordination with the finance team and coordinate necessary contract modifications.Set and uphold standards for delivery excellence and client service.Apply Nava's policies and guidance at the program level (E.G. utilization guidance).Participate in developing and delivering company objectives and key results.Required skills5+ years of experience overseeing delivery outcomes and client relationships for a set of small, medium, or enterprise-sized projects to create positive delivery environments.Experience working with Federal agency CIO or other IT delivery groups at an agency level