.About UsDEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.Visit https://www.Deuna.Com/ to learn more about us!We are seeking a talented Technical Project Management Sr with the following qualifications:Bachelor's degree in Engineering, Computer Science, or a related fieldMinimum of 5 years of experience in a Sales Engineering role or similar technical positionStrong technical acumen with the ability to understand complex technical concepts and translate them into business solutionsStrong problem-solving skills and attention to detail in handling high-pressure situationsStrong tech savvy in the payments industry: Cross-border and LocalHigh level understanding of code, API, SQL, and programming languages knowledgeProven knowledge in AWS Cloudwatch, New Relic, Kibana, Datadog or similar systems to dig in and find evidence that could lead to the client's issue or technical questionStrong leadership skills with experience in managing technical teamsExcellent communication and documentation skillsFluent in English and Spanish. Ideally Fluent in PortugueseKey Responsibilities:Tactical Onboarding Management:Provide tactical onboarding support and management, including tests, validation, and certification. Assist clients' technical teams during the integration and provide continuous updates by coordinating with internal and external stakeholders, being the single source of contact for technical and business requirements.Problem-Solving Mindset:Troubleshoot complex issues and schedule checkpoints to ensure alignment and adjustments as necessary. Document and report project progress to internal stakeholders with clarity and ownership.Integration Execution:Control of the Time To Market (TTM) solution deliverables and project schedule within the client. Execute integration tasks by managing the Unite Acceptant Tests (UATs), creating integration tests as required according to the project complexity, and keeping all parties on track ready for the next step.Tailored Product Driven Thought:Provide a product driven thought by focusing on what is feasible to be constructed for complex integrations by guiding the client from the Kick-off to Go Live and providing continuing technical support during the post-implementation, articulating the new demands inside the core teams and working hand in hand with the Customer Success Manager.Monitor and Technical Support:Monitor and support integration post-launch to ensure solution performance by addressing technical complex issues and escalating to appropriate internal teams as needed
