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**ROLE DESCRIPTION**A Technical Quality Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers.
As trusted advisor on-site with the customer you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services.
Based upon your SAP track record you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers.
The Technical Quality Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).
**KEY AREAS OF RESPONSIBILITIES AND TASKS****Management of the customer engagement**- Establish trusted relationship with customer to drive action plans- Define the Premium Engagement portfolio & service plan with the customer- Identify innovation opportunities leveraging SAP's technology innovation portfolio- Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business- Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner- Periodically prepare and present reporting**Anticipation and identification of risks and top issues**- Anticipation and identification of functional / technical risks and top issues