.Technical Sales and Service RepresentativeMcCoy GlobalTHIS JOB IS FOR YOU IF:YOU ACT LIKE AN OWNER AND OWN YOUR ACTIONS; YOU EMBRACE CHALLENGE AND LEAD CHANGE; YOU EVOLVE, ADAPT AND CELEBRATE SUCCESS; YOU APPROACH ALL INTERACTIONS POSITIVELY, COURAGEOUSLY AND HONESTLY; YOU HAVE YOUR TEAMS BACK; YOU ARE THE BEST AT EVERYTHING YOU DO!What We Need: Are you someone who is self-driven, detail-oriented, motivated to work in a fast-paced environment, and looking for an opportunity to contribute to the growing success of an organization? Are you keen to guiding and supporting customers? If your answer is YES, then that's where YOU come in, because we are looking for a talent like yours!Position Overview: The Technical Sales and Service Representative is the point of contact for Customers both internal and external. This position is responsible for providing exceptional Training and Service as well as product knowledge and product application guidance to McCoy Customers. The position will predominantly be based in Mexico with a requirement to travel to different countries as and when required.What You'll Bring:Experience with operating systems, program installation, and troubleshooting including driver installationExperience with electrical / electronic troubleshootingExperience with Instrumentation and SensorsExperience with ISO quality systemsComprehensive knowledge in hydraulic systems with ability to read and interpret schematicsProficiency in effective communication, both verbal and written, with colleagues and customersAbility to multi-task and prioritize workload in an organized mannerProficient in English and SpanishWhat You'll Do:Gather Market Intel to help Technology and Marketing to keep us on the cutting Edge of TechnologyProvide input for Build PlanIdentify and work with Engineering to resolve Technical IssuesTravel to customer locations globally for training and ServiceProvide Calibration and Repairs on all McCoy ProductsDocument troubleshooting information and develop procedures for internal/external customersEnsure McCoy customers receive timely and appropriate assistance when troubleshooting McCoy products is neededMaintain a list of all ongoing projects and work the list as prioritized by MarketingWork collaboratively with customers, engineering and service teamsWho Are We? Over a century ago, blacksmith Henry McCoy established the Edmonton Auto Spring Works in Edmonton, Alberta, Canada. Back in 1914, the name McCoy meant a commitment to quality; and that, along with a desire to continually innovate, is what we stand for today.KEEPING AHEAD OF THE CURVE: Always ahead of the curve, we've evolved from auto springs, axle manufacturing, trucking, and trailers, to hydraulic power tongs, advanced engineering for wellbore integrity, data acquisition for harsh environments, and cloud-based automated Smart technology solutions
